English:
1. Reason for Missing Plaintext Contact Information
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Otto orders typically do not include plaintext email addresses or phone numbers.
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This is standard behavior as Otto does not make this information available by default.
2. Exception: Freight Deliveries
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Plaintext email and phone number are only shared in the case of freight (logistics) deliveries.
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In such cases, direct coordination between the merchant and the customer is required.
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The logistics partner also needs the phone number to call before delivery.
3. Ongoing Development
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We are currently working on supporting this feature.
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If you would like updates, feel free to reach out to our team.